29
Apr
2009
Siebel – Scrolling between records – UP and DOWN
by Nitin JainGenerally in Siebel Client, we very often have the need to scroll Up and Down among the records. Most of the users would need an easy solution of scrolling UP and DOWN in the records using the normal UP and DOWN arrow keys on the keyboard. Siebel provides an Out of the Box functionality where we use the CTRL + UP or CTRL + DOWN keys to scroll through the records.
I will try to cover here as to how we can customize and modify this OOB functionality such that user can scroll among records using the normal UP and DOWN arrow keys on the keyboard.
The process of scrolling UP and DOWN in the list of records uses the ‘Commands’, “Next Record (SWE)” and “Previous Record (SWE)” in the Tools Object Manager. It is in the corresponding ‘Accelerators’ for the command which tells the system to use CTRL + UP and the CTRL + DOWN keys for this operation. In my case, I inactivated the existing record for ‘Extended’ Browser platform and introduced a New Record in its place. I changed the corresponding values from CTRL + UP to UP, and from CTRL + DOWN to DOWN.
Compiled the changes into the Siebel Client SRF, and I could now scroll between records using only the UP and DOWN arrow keys on the keyboard. No need to use CTRL together with the UP or DOWN key press when scrolling between records.
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Yeah, I know this one is not related to EAI. I still have my commitment. Keep watching this space!!
One issue I noticed with this implementation though. I could scroll up and down successfully as described, however, when on picklist fields, the UP and DOWN arrow keys did not seem to work. Do try at your end and let me know.
There is one more immediate repurcussion I have just noticed. After implementing this feature, I tried modifying the exiting Client side scripts in the Web Client. The UP and DOWN functions were disabled. I could not scroll UP or DOWN in the script using my keyboard till this was activated.
I am not sure how this is even remotely related to the commands I had modified in Siebel Tools. Somebody else who has any ideas?
why did you post it if it has so many issues?
But then, look carefully. One issue is about not being able to scroll around in the Client Script all that well using the UP and the DOWN arrow keys. But, this functionality will never be exposed to the end user of the CRM system.
The other issue is about not being able to move between records using the UP and the DOWN keys using the UP and the DOWN keys. But then, we generally have most of the fields without a drop down picklist.
All in all, if this requirement is ever specified in an implementation, I guess this would still be the best solution to adopt. It is about choosing the least worst solution from a series of available bad solutions, I guess!
Prachi, please feel free to post a better solution to this problem if you ever come across it!