30
Apr
2009
Sugar CRM launches Sugar On Demand
by Nitin JainSugar CRM has been the most prominent Open Source CRM available in the market. Though others are close on the heels, I believe Sugar’s adoption and influence has by far been the greatest of all the Open Source CRM packages available. So much so, it also packs the greatest number of features in the Open Source competition space.
Sugar has now launched “Sugar Express”, the On Demand or the hosted version of Sugar CRM aka Oracle’s CRM On Demand and Salesforce.com.
If the most important concern in your IT department in times of recession is price, Sugar Express comes at a whpping price of $499 a year for upto 5 users, and $799 a year for upto 10 users. The version does, however, cut down on some of the important features like Sales Forecasting, Reporting and the like available in the Enterprise edition.
In comparison Oracle’s CRM On Demand comes at $70 per user per year for multi-tenant version, and $90 per user per year for the single-tenant version. I see both falling and competing on different turfs altogether. We have features, scalability and stability going in favour of Oracle, while Sugar says I give you what you need at the prices you dream of.
One of the biggest cons I see here as in Sugar Express offering is support for maximum of 10 users only. If I am putting in a basic level IT infrastructure today, I would definitely like to put in an architecture which is scalable and expandable as per my business needs.
Could be a nice try for all the startups out there, who are looking for best value for penny ways to try and maximize their Customer Relationship Experience.
Click here to go directly to the comparison chart of the various Sugar CRM editions available.
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you have not compared the features of sugar crm and crm on demand. without that it is difficult to judge which one is better.