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Metalink3 to My Oracle Support – Train yourself

Metalink3 is the Oracle support portal. It is used by licensed users of Siebel, Peoplesoft, JD Edwards and Hyperion for official Oracle support activities.

Yeah, I can hear somebody swooning out there trying to remember the good old days of Siebel Supportweb! Lightning fast query results, very relevant and we remember when we could find solutions to problems on almost everything. Metalink, though has also caught up, I guess everybody is fond of old memories.

In any case, Metalink as we know, is to retire soon. Metalink3 is being replaced by ‘y Oracle Support’ortal by Oracle. In order to help the users get better accustomed to it, there are some online courses being run, so that we the users don’t complain as much as we did in the Supportweb to Metalink transition. Well, Oracle always claimed that the not-so-good user experience was always because of insufficient training of the users on the new system, and not a flaw of the Oracle Metalink at all. Well, we will leave that part of the debate open for our readers here.

The upgradation as Oracle says, is planned for the weekend of August 28-30, 2009. Customer Training on the same is scheduled to start on Monday, August 17, 2009, and is expected to continue up till September 04, 2009. It is a live web based training which is scheduled to run twice daily. There will be a follow-up open question and answer session immediately after each presentation.

To register, Oracle has provided the link, Oracle Metalink3 Training. Let’s go through the training give Oracle a chance and see if the My Oracle Support is really better than Metalink3.

As always, waiting for your invaluable comments!!

[Update] Chris Warticki from Oracle is providing support on this. Chris is twittering @cwarticki. He has also started a twibe to help us guys out. Thanks, Chris!

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