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Siebel – Why Upgrade? – Part I

by Nitin Jain

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Hi all,

I am back to Siebel Technical Stuff after a long time. I recently worked as a part of a Siebel Upgrade Project for one of my clients.

Siebel Upgrade is a version update methodology supported by Oracle. The Customer can easily upgrade from an older version of Siebel to a higher version.

There is generally a very wide range of reasons as to why people may decide to upgrade. These may range from the obvious, to the obscure, and to truly blasphemous to some CRM Consultants. But, I guess this is one very important aspect which keeps the IT Industry rolling!!

Well, amongst many others, following are some of the popular reasons for which Organizations may decide to upgrade their existing Siebel, or other IT Software Installations.

1) This particular customer of ours very serious about the system running as smoothly as possible. Following this methodology, he banks on a lot of support from Microsoft and Oracle to avoid any issues in Production going forward. The issue is, Microsoft is phasing out support for Windows Server 2003 soon. To make matters worse, Siebel 7.5 is not certified to run on MS Windows Server 2008, the next logical step.

Solution: Upgrade to nearest higher version of Siebel which is supported on the new MS OS. The one you are using is on fire right now.

2) Generally, there is a whole lot of new functionality that Oracle introduces with each new version of Siebel CRM. The customers may want to make use of some of these new functionalities. The Business Benefit may imply a case strong enough to justify the extra cost of moving up to the new version.

Who knows, a Customer may just be able to eliminate a buggy Custom Module altogether by making use of some new functionality provided OOB in a higher version!

Wait for the remaining part of the post. What do you think could be the other reasons?

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