GeeKs Blogging @ dotCOM

Siebel – Upgrade Roadmap – Part I

You may find my previous posts on “Why to Upgrade?” interesting. As a follow-up to it, here, I would present a typical Process of Siebel CRM Upgrade.

I’ll cover the steps, and the some of the factors you could possibly keep in mind, while planning and executing an Upgrade. This would be the next step after you have taken the decision, “Yes, I have to upgrade!”.

Step 1: Assess and Analyze existing Siebel Installation
If you have already gone through my previous post on, “Why to Upgrade?”, you are already past this step. In case you haven’t yet, feel free to reach out to it. Hey, you can access it for free here!

Ask yourself the following questions whenever you are pondering over a Software Upgrade:
1) Do I really need an upgrade?
2) What is it in my business that my current implementation is not able to solve?
3) What are the clear Business benefits that the new system brings to the table? Are they relevant to me?
4) If I must upgrade, is my existing IT Infrastructure upto the demands of the new version Installation?
5) How much time do I have before my IT Support for my current version runs out?

Step 2: Plan the Upgrade
An Upgrade is a project in itself. Though most of it is automated, yet, that is no reason to sit cushy assuming things are bight at the other end of the tunnel. As a matter of fact, from my personal point of view, there are more pitfalls in case of an Upgrade, than in the case of a full-fledged implementation. Watch out for my upcoming post, “Siebel – Upgrade or Implement, that is the question!”.

Planning an upgrade is thus, almost as important a consideration than actually carrying it out. Personally I am a big fan of planning and sorting things out, before even hitting the Development Desk, lest you don’t mind messing up things out of ignorance.

But, don’t go by my words. I know quite a big lot of guyz who hit the desk straight away, and produce much better results than what I do..!!

.. to be continued ..

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