GeeKs Blogging @ dotCOM

Motivation

Nitin Jain — Mon, 09 Aug 2010 20:12:11 +0000

Just found this vid too good to resist !!

PS. Who would like to see some interesting stuff being done on Siebel 8.1.1 ??

No related posts.

Siebel Openings – Contract to Hire

admin — Sat, 29 May 2010 17:50:04 +0000

Hello,

Huge Siebel Openings have been announced by one of our partners. They are in final stages of winning a big Siebel EAI based project. They are currently hiring junior level Siebel professionals on Contract.

Immediate availability preferred.
Job Location: Delhi/NCR
Experience Required: Around 1 year (Siebel EAI trained freshers can also apply)

The extra incentive in the project is more towards fantastic quality of work, and the exciting work culture of the organization. There is ample scope of learning, and growth opportunities working with some of the most experienced and best professionals in the industry.

Following details are mandatory in the application:
Current Job Location:
Current salary:
Expected salary:

Required Skills:
- Strong in Siebel Technical. Siebel EAI candidates will be preferred
- Knowledge of Siebel Inbound/Oubound Web Services, WSDL Files and testing Web Services using Web Service Simulation Tools a definite plus
- Good knowledge of Siebel Configuration, Scripting and Workflows
- Knowledge of Siebel Variable Maps, Signals, Business Components, Business Objects
- Knowledge of Integration Objects, Datamaps, XML, Business Services and different EAI Adapters
- Knowledge of different Siebel EAI Technologies like different Middlewares and SOA architecture
- Working experience in Siebel 8.x a definite plus
- Siebel EIM experience a plus
- Very good oral and written communication skills
- Demonstrated Organizational skills (ethics)
- Client engagement skills
- Self-motivated individual. Able to set one’s own course of action
- Demonstrated ability to work in teams
- A go-getter, and enthusiastic candidate with fire to perform

Drop in your resumes on siebeljobs@geeksbloggingat.com.

Openings closing soon. Hurry!

Google PAC-MAN

Nitin Jain — Sun, 23 May 2010 21:13:44 +0000

hi Guys..

Great news!! Google has always been at the forefront of technology. It has many a times defined the things to come. Now, Google has done it again.

Google homepage is probably the most important property on the Internet today. God, if they opened it up for external advertisements, I am just wondering what the winning bid in the auction would be!

Well, another thing that Google homepage has been famous for (except the retouch done to it recently), is the Google Doodle. On many special occassions, Google has been redesigning its logo to suite the occassion, to celebrate it, and to show regards to something that happened in history. This time around, however, I feel what Google did, was totally revolutionary.

Google celebrated 30 years of Pacman by creating a Doodle out of it. See the fantastic still screenshot below.

Google PAC-MAN

The difference between this one, and the previous Google doodles is, this was only the second time that the Doodle was animated. The first instance was an apple falling, and Sir Issac Newton observing it fall.

The revolutionary aspect of this doodle is that it was written in HTML5, the new paradigm on the Web. With this, I see a strong support from Google stable towards HTML5, and an indirect dig at Adobe. Boss, just wondering, does this spell the end of Flash as we know it?

Google has just substantiated what Apple’s Steve Jobs remarked a few weeks ago. Flash has done pretty good service over the years. But now, it’s time. HTML5 is the new way to go. The best part is, the new standard is just as much, if not more powerful than flash in its current form. Though it was taken off air after 22 May, a lot of people over the internet did public service by making it available offline on their websites. I am not sure on the legal aspects of such a move, to be honest.

Well, the good news is, Google has decided to make this game available to everybody, for some more time, albeit not on their homepage. Check out the link, www.google.com/pacman. Thanks Google!

I am getting a little nostalgic now, to be honest. I remember playing for hours and hours continuously on my XT/AT comps, way back when I was a kid. Really used to mess up my dad’s machines because of my love for PACKMAN !! With the advent of the Pentiums, the same game would just run too fast for me to handle, and it lost its charm when my old comps went out of order. Now, I am back at it again!! Thanks, Google..

Boy, would I like to work at Google for a couple of months?! Not because of the free lunches, or the colorful office attire, but J-L-T. You know, and I know, it’s not possible!!

hey.. what’s your best score at Google’s PAC-MAN?? Mine is 40,000+

New Google Chrome Ads

Nitin Jain — Sat, 22 May 2010 19:12:20 +0000

Hi guyz…

All of you must have noticed up till now, as to how big a google fan I am. After all, there has been a fair amount of Google activity on this CRM blog!

But, hey, this is a Technical platform, open to ANY technology, not just CRM..

Following are some of the new advertisements released by Google, for its new Chrome browser. We all talk a lot about keeping it simple in Software Development. And, we also know that Google has produced some of the most complicated softwares in the world till date.

Well, simplicity is easier said than implemented. Google gives the best example of relating to the non-techies in the recently released ads below. I liked them, what’s your take?

In the first one, the music gives the old, rustic feeling. Rudimentary mechanical images at work to explain the new features.

In the second one, Google promotes its Universal Translation feature supported in multiple languages around the world. Google also takes a jab on the phrase, “Something that seems simple, isn’t always so simple”. Check out the one below..

PS. Normal CRM posts from me would revive in about 2 weeks. I have something urgent and critical lined up. In case you wish to write something, you are most welcome. Just drop me a note on admin@geeksbloggingat.com. Cheers!

Siebel Admin Mode Flag – II – Issue Log

Madhvi Arora — Mon, 17 May 2010 04:19:54 +0000

In the last post I described about Admin Mode Flag. However, the Admin mode flag is not always the Best way to go forward. It also comes with lots of perils of its own.

We faced certain problems on setting Admin Mode Flag which are:
1) Product Configurator does not work properly in Admin Mode. It throws error on loading as “Cannot load active Business Component”. So we had to remove the option of customizing products in Admin View
2) Since BC User properties do not work in Admin Mode, if you have invoked any method using Named Method, it will not work. You will need to invoke method through some other way in Admin view.
3) When we navigate from a Admin View to non-admin view in the same screen (if both non admin and admin views under same screen), BC User properties will be ignored even in non-admin view as we have navigated from admin view. So, this effects the functionality implemented for Non Admin view.
4) Related to same point above, if you are navigating from Admin View to non-admin view in the same screen, visibility settings will be ignored and all records will be visible under Non Admin view.

Please share your comments if you have faced any other problems in Admin View. Looking forward to a healthy discussion around this.

Siebel – Admin Mode Flag

Madhvi Arora — Sun, 02 May 2010 07:51:19 +0000

In my last project,we had a requirement of Admin Views, so the admin users if required can change the data from frontend and not going to backend and running update queries.

Admin Views are those views in which all the records are visible to the person who has access to this view irrespective of the position of the person.

Admin views can be created by setting “Admin Mode flag” on the view to “Y”.

Following affects take palce on setting the Admin Mode Flag:
1.Visibility rules are disabled.
2.The user properties in the BC are ignored.
This means that the user properties such as “Field Read Only Field”, “BC Read Only field” get disable for the view on which this flag is set to true.
3.If the view is in Admin mode, then the following restrictions for the business components used by the applets of the view are ignored: no insert, no merge, and no update. However, if these restrictions are set at the applet level rather than the business component level, or if a field has a Read Only value of TRUE, the Admin mode does not affect them.

Vanilla examles of Admin View are: Account Administration View and the Opportunity Administration view.

But due to disabling of these user properties, we faced some practical problems. I will discuss these in my next post. Stay tuned !

Narayan Patro

admin — Wed, 07 Apr 2010 09:10:43 +0000

Hello readers,

We have a new contributor, Narayan Patro, on GeeksBlogging@dotCOM.

Narayan brings with him more than 6 years of rich experience in Siebel having domain knowledge on Financials, Call Center and HTIM. His current focus is on Integration though he is equally well versed in Siebel Administration, Configuration, Upgrade, Remote Administration, Server Installation and related areas.

His hobbies include Philately and Gardening. Narayan loves freaking out with friends, watching movies and browsing the Internet.

In his own words, “I am always there for friends !!!”. I guess that sums it all up.

Welcome to GeeksBlogging@dotCOM, Narayan. Have a great time blogging.

EAI Siebel Adapter BS – Upsert Multiple Child Records

nanpats — Wed, 07 Apr 2010 03:45:53 +0000

EAI Siebel Adapter finds its usage in almost all integration scenarios and business process automation. However, at times we hit upon limitations on its usage as Business Requirements become complex.

There is a bug which you must have encountered while using EAI Siebel Adapter BS. I will explain the issue with an example and a solution to resolve the issue…

Let’s say you need to upsert an entity e.g., Assets in Siebel using EAI Siebel Adapter BS. The data structure is a parent -child hierarchy which consists of Assets (primary IC) and Account (child IC).

Let’s assume that Account is resolved by the Id field (Id field being part of the 1st user key and is available in the message). There is a possibility wherein a given account would be repeated in your message instance with different attributes. Consider the following structure:

1-ABCABC Industries
1-XYZXYZ Industries
1-ABCY

In the above example, Account with Id “1-ABC” is repeated twice in the message. If the application tries to upsert this dataset using EAI Siebel Adapter, both the Accounts will be added as Child on Asset. However the data contained in the last instance of Account would be lost. This information lost might be critical for business operations.

Resolution:

In this case, you would be required to consolidate all the similar Account records into a single component before running an Upsert. The resulting message after consolidation would look something similar below:

1-ABCABC IndustriesY
1-XYZXYZ Industries

Hope you enjoyed the example above. Here, I’ll discuss some more of the limitations of EAI Siebel Adapter, and how we resolved them from practical experiences in life.

Siebel – Upgrade Process – Part II

Nitin Jain — Tue, 06 Apr 2010 04:50:59 +0000

This is a continuation from the post, Siebel – Upgrade Process – Part I.

Step 5: Merge Repositories
Use Siebel Tools. In my Siebel Tools, the path is Tools -> Upgrade -> Upgrade Application…
You may need to Prepare a Repository before this.
Follow the suggested steps to merge the Current Repository to the Repository in the new release.

Step 6: Run Post-Merge Utilities
You would be able to leverage the Postmerge Utilities to Upgrade Form Applets, and to verify that Applets and Views are configured correctly, available directly in Siebel Tools. These analyze any Customizations in the existing Installation and apply changes as needed. These would now conform to the new UI in the new Siebel Application.

Step 7: Upgrade Custom Database Schema (upgphys)
Run the DB Configuration Utility in “upgphys” mode this time. It’ll further upgrade the Siebel Database with changes resulting from Repositories Merge. Basically, this takes care of the Customizations and completes the Database Upgrade.

Step 8: Perform the Post-Upgrade Tasks
Install the new Siebel Tools on the Developer Workstations and Extract Developer Databases of the Upgraded Application. Don’t forget to run Database Statistics.
Set up User Access and Visibility of Screens and Views.
Migrate Data and prepare for Testing.

Finally, Test, test and Test !!

Siebel – Upgrade Process – Part I

Nitin Jain — Sun, 04 Apr 2010 04:48:14 +0000

If you have reached here, I assume you have already been through the Siebel Upgrade Assessment, and Planning steps.
Siebel – Why Upgrade? – Part I
Siebel – Why Upgrade? – Part II
Siebel – Upgrade Roadmap – Part I
Siebel – Upgrade Roadmap – Part II

Next step is to run the Upgrade.

Step 1: Upgrade you IT Infrastructure
Your IT Support Partner suggests upgrading to the latest version owing to the plethora of new functionality supported by it. Question: Have you discussed the expected increase on loading of your existing IT Infrastructure correspondingly?

Check out the minimum System Requirements Suggested by Oracle for the new Siebel Version that you are upgrading to. Don’t be afraid to factor in something extra. They are only the MINIMUM set of requirements, not the ideal ones!

After upgrading the Hardware, Upgrade the Siebel Enterprise Server to the new release. In the process, it also generates some files relevant in future steps of the Upgrade.

Step 2: Perform Pre-Upgrade Tasks
Prepare the Siebel Database for upgrade. Includes closing all Database Connections, Clearing pending Workflow Tasks, Disabling Custom Triggers, among others.

Step 3: Prepare Application Data
Prepare some Test Data for Migration. It is always smart to use only a small subset covering all major functionalities rather than the humongous Database that most organizations house today. You would obviously need to run the various tasks many a times over during the Upgrade, trying hit and trial in many of the cases. Time is precious. Save it!

Step 4: Siebel Database Upgrade (Upgrep)
Database Configuration Utility is one of the Best friends a Siebel Admin can have. Run it in the “Upgrep” mode. This performs a basic Upgrade of the Siebel Database Schema. Also, it loads the repositories to prepare for Repository Merge.

Stay tuned for the next part in the series..

Siebel – Upgrade Roadmap – Part II

Nitin Jain — Fri, 02 Apr 2010 03:20:34 +0000

This is a continuation of my previous post, Siebel – Upgrade Roadmap – Part I.

As a part of the planning phase, feel free to:
1) Analyze the Complexity of the Upgrade
2) Be a good estimator of the level of effort needed to upgrade. Don’t mind putting in a few extra days in the plan than to crib later.

3) This is the Best type to deactivate, or phase out obsolete requirements. Make the most of the opportunity. As a Manager, you can always pass it on as something that will improve System Performance by cutting out the crap!
4) Good time to incorporate a few new requirements as well, based on some of the new functionalities supported out of the box
5) Define Team Roles, and set responsibility.
6) Is the application heavily Interfaced with other Applications? Wish you Best of Luck!
7) Check out the links on the Oracle My Oracle Support Portal regarding all the Alerts, etc. beforehand.
Try googling, or getting in touch with Experienced Partners to collate all the proven tools which can help the Upgrade be faster, and more efficient.
9) Data Migration, a point in question.
10) Some of the functionalities may not work EXACTLY the same as they did in the previous version. Plan User Training sessions in advance. Factor in appropriate time and Resources.

Step 3: Upgrade!
Start with the Development Environment. Upgrade and experiment as much as you want.
Practice with the upgrade on the Test Environment.
Okay, so good so far. Let’s now run a flaw-less Upgrade on the Production Environment! Cheers!

Stay tuned for the following posts on the Upgrade Process…

Siebel – Upgrade Roadmap – Part I

Nitin Jain — Wed, 31 Mar 2010 13:17:23 +0000

You may find my previous posts on “Why to Upgrade?” interesting. As a follow-up to it, here, I would present a typical Process of Siebel CRM Upgrade.

I’ll cover the steps, and the some of the factors you could possibly keep in mind, while planning and executing an Upgrade. This would be the next step after you have taken the decision, “Yes, I have to upgrade!”.

Step 1: Assess and Analyze existing Siebel Installation
If you have already gone through my previous post on, “Why to Upgrade?”, you are already past this step. In case you haven’t yet, feel free to reach out to it. Hey, you can access it for free here!

Ask yourself the following questions whenever you are pondering over a Software Upgrade:
1) Do I really need an upgrade?
2) What is it in my business that my current implementation is not able to solve?
3) What are the clear Business benefits that the new system brings to the table? Are they relevant to me?
4) If I must upgrade, is my existing IT Infrastructure upto the demands of the new version Installation?
5) How much time do I have before my IT Support for my current version runs out?

Step 2: Plan the Upgrade
An Upgrade is a project in itself. Though most of it is automated, yet, that is no reason to sit cushy assuming things are bight at the other end of the tunnel. As a matter of fact, from my personal point of view, there are more pitfalls in case of an Upgrade, than in the case of a full-fledged implementation. Watch out for my upcoming post, “Siebel – Upgrade or Implement, that is the question!”.

Planning an upgrade is thus, almost as important a consideration than actually carrying it out. Personally I am a big fan of planning and sorting things out, before even hitting the Development Desk, lest you don’t mind messing up things out of ignorance.

But, don’t go by my words. I know quite a big lot of guyz who hit the desk straight away, and produce much better results than what I do..!!

.. to be continued ..

Siebel – SIS OM PMT Service

Madhvi Arora — Sat, 20 Mar 2010 07:26:37 +0000

There are lots of vanilla business services available in Siebel which can be used to configure any process and this helps in avoiding scripting.

One of these services I came across is “SIS OM PMT Service”.

People who have worked on Order Mangement module must be aware of this service.

This service is extensively used in Order Management Process. Both its methods as well as its user properties are utilized in Order Creation Process.

But this service can be used in other modules as well.

It has various methods which can be used are:

Get Profile Attribute

Invoke BC Method

Refresh Business Component

Set Profile Attribute

In this post, I will discuss method “Refresh Business Component” of this service.

As clear from its name, it is used to refresh the Business Component.

In most of scenarios if we update some field or insert new record, UI is not refreshed with that data. We explicitly need to fire blank query either in our script or on UI to refresh UI. Instead of doing this we can use this Method to do so.

The required input arguments to this service are:

Business Object Name—> The name of the BO in which this data needs to be refreshed

Business Component Name—>The name of the BC where refresh is required.

This can be used in both script as well as workflow.

I will discuss the example of workflow:

WF_01

This is a sample workflow which is used to update account status.

The detail description is as follows:

Query For Record: Siebel Operation Step with operation Query is used. Here row_id has been passed in Object Id.
Record Found: Decision Box is used to check the record which needs to be updated exists in system or not .Here check is made with the help of Process Property “Siebel Operation Object Id”. If record is present, then Siebel Operation Object Id will not be null.
Update Account Status : Siebel Operation Step with operation Update is used. Here row_id has been passed in Object Id.
Refresh Record: This step uses BS “SIS OM PMT Service” with method “Refresh Business Component”.

Since here I am updating Account Status in Account Screen, the values of input arguments are:

Input Argument	Type	Value
Business Object Name	Literal	Account
Business Component Name	Literal	Account

Try this it will work.

Please share your valuable comments.

Siebel – Why Upgrade? – Part II

Nitin Jain — Wed, 10 Mar 2010 20:03:20 +0000

This is a continuation of the post, “Siebel – Why Upgrade? – Part I”.

Here are some more..

3) Talk about Performance and Efficiency. Though I agree that the new software generally runs with a higher efficiency with most of the old bugs closed, the higher performance almost always comes at a cost of higher Hardware Configuration as well.

The new softwares are, however, seen to be efficient to handle larger volumes of data, or to churn out decisions on the basis of the humongous data store. Maybe, the old system didn’t support it in the first place to make it possible, forget about efficiency!

4) With each higher version, I have personally noted that Siebel Data Model becomes more and more complex. This in turn means more and more universally agreed standards now form a part of the Siebel CRM Installation. This helps a Customer become more aware of the global standards that he may introduce in his organization, if not already there, or to align his Business Process accordingly.

Another fall-out of this, is higher Regulatory Compliance. Now, how many times have I heard Customers going in for implementation of packaged Applications owing to requirements to map to the local Regulatory Requirements?!

Plan ahead, to be ahead.

Feel free to add, or suggest. I am leaving the ground open. Cheers!

Siebel – Why Upgrade? – Part I

Nitin Jain — Tue, 09 Mar 2010 21:13:39 +0000

Hi all,

I am back to Siebel Technical Stuff after a long time. I recently worked as a part of a Siebel Upgrade Project for one of my clients.

Siebel Upgrade is a version update methodology supported by Oracle. The Customer can easily upgrade from an older version of Siebel to a higher version.

There is generally a very wide range of reasons as to why people may decide to upgrade. These may range from the obvious, to the obscure, and to truly blasphemous to some CRM Consultants. But, I guess this is one very important aspect which keeps the IT Industry rolling!!

Well, amongst many others, following are some of the popular reasons for which Organizations may decide to upgrade their existing Siebel, or other IT Software Installations.

1) This particular customer of ours very serious about the system running as smoothly as possible. Following this methodology, he banks on a lot of support from Microsoft and Oracle to avoid any issues in Production going forward. The issue is, Microsoft is phasing out support for Windows Server 2003 soon. To make matters worse, Siebel 7.5 is not certified to run on MS Windows Server 2008, the next logical step.

Solution: Upgrade to nearest higher version of Siebel which is supported on the new MS OS. The one you are using is on fire right now.

2) Generally, there is a whole lot of new functionality that Oracle introduces with each new version of Siebel CRM. The customers may want to make use of some of these new functionalities. The Business Benefit may imply a case strong enough to justify the extra cost of moving up to the new version.

Who knows, a Customer may just be able to eliminate a buggy Custom Module altogether by making use of some new functionality provided OOB in a higher version!

Wait for the remaining part of the post. What do you think could be the other reasons?

Siebel : Security Vulnerability !

Nitin Jain — Sun, 07 Mar 2010 20:17:46 +0000

This post could have far-reaching implications. I am still at crossroads whether I should be covering this or not..

The baseline is that there has been a Security Vulnerability detected, and announced. It is said to have been detected nearly a year ago, and informed to the Parent Organization. However, despite a year passing by, we are not aware of any remedial action having been taken by the Corporation. Since the vulnerability has already been publicly announced over the internet, we feel it’s safe to cover it here as well. We feel morally responsible to apprise Oracle Corp of the issue by building sufficient public opinion to patch it..

This Security Vulnerability has been detected in some of the older versions of Oracle’s very popular Siebel CRM Softwa=re, aka versions 7.7 and 7.8. It has not been tested on the older versions, but, expectedly it would appear there as well.

This Security Loophole has been detected by “Yaniv Miron”, a Security Researcher from Israel. Click here to reach his LinkedIn profile directly.

The vulnerability comes by the name of, “Oracle Siebel CRM ’start.swe’ Cross Site Scripting Vulnerability”.

It is rated “Low Risk”, and is Remotely Exploitable.

The following is directly from VUPEN :
” ..This vulnerability could be exploited by attackers to execute arbitrary scripting code. This issue is caused by an input validation error in the “htim_enu/start.swe” script when processing user-supplied data, which could be exploited by attackers to cause arbitrary scripting code to be executed by the user’s browser in the security context of an affected site.. “

SECUNIA says..
” ..Input passed via the URL to htim_enu/start.swe is not properly sanitised before being returned to the user. This can be exploited to execute arbitrary HTML and script code in a user’s browser session in context of an affected site.. “

A simple example could be:

http://example.com/htim_enu/start.swe/?>'">

Jan 2009 – Vulnerability found
Jan 2009 – Vendor Notification
Feb 2010 – Public Disclosure

Complete details about the vulnerability can be found at the following URLs where it was first reported:
http://www.vupen.com/english/advisories/2010/0516
http://seclists.org/bugtraq/2010/Mar/6

The original Advisories may be downloaded from the links below:
Siebel Loyalty Advisory
Siebel CRM Advisory

The vulnerability is already popular over Twitter.. try the link below..
Twitter Links for Siebel Advisory

Could there be better reasons to Upgrade to the latest Siebel versions, 8.x ?
Considering Siebel CRM is an expensive product targetted only at the companies with $250K+ revenues, this is all the more important.

Note: This post is for informational purposes only.
The author of this document is not and will not hold any responsibility for any illegal or unauthorized use of the information contained within this document, or that is implied from it.
The author of this document does not encourage in any way whatsoever, attacking any Siebel based System.

10 Reasons to Adopt Salesforce.com

Nitin Jain — Fri, 05 Mar 2010 18:56:06 +0000

After the post on why NOT to adopt Salesforce.com, here is another one to complement it!

“10 Reasons to Adopt Salesforce.com”…

1. Brand Image
2. Easy Installation
3. Customization
4. Online facilities
5. Third party solutions
6. Pricing
7. Benefits to small business
8. Customer Service
9. User-friendly Interface
10. Innovation

Read the whole story directly from the Parent site…

Salesforce.com not upto the mark?

Nitin Jain — Thu, 04 Mar 2010 18:32:10 +0000

Salesforce.com is touted as the next big thing in CRM. At times, Analysts have also dared to compare it to Siebel CRM. Some of them have even gone onto believe that Salesforce.com will eventually gain marketshare at Siebel’s expense.

Though this remains to be seen, Salesforce.com with it Cloud Computing prowess and PaaS methodology does present a compelling case.

Till now, we had heard only the good things about it. Recently, I came across a very interesting article, “10 Reasons Not to Adopt Salesforce.com for Customer Relationship Management” by Partho. Following are the reasons he outlines:

1. Integration and extensions
2. Dashboard
2. Functionality (point 2 repeated. Guess it makes 11 reasons in all !)
3. Not apt for sell services
4. System downtime
5. Back office functionality
6. No SLA(service level agreement)
7. Multi-tenant architecture
8. Data Quality
9. Add-ons
10. Lacks website/web store

Barring a couple of points that I don’t agree with, I guess Partho has a very interesting case!

Check out the complete article at its source.

My Oracle Support Non Flash Version

Nitin Jain — Wed, 03 Mar 2010 18:07:16 +0000

We all need Professional support one time or the other, no matter, what our role is in a Project Implementation.

Professional Support for Siebel from the vendor has gone from..
Siebel Supportweb (god, I loved it!) -> Oracle Metalink3 -> Oracle’s My Oracle Support

My Oracle Support has brought with itself a Pandora’s box of problems, more than the benefits that is offers. The Flash enabled version has a neat UI to look at, and somewhat better navigability. Well, the aesthetics is definitely better.

But, for quite a lot of reasons we may want not to use the Flash enabled version of My Oracle Support. They could range from unfamiliar Interface, to Performance, Flash is not available on my Work Computer!

Flash Enabled Version:
http://support.oracle.com

Non Flash Version:
http://supporthtml.oracle.com

Welcome back, Metalink!

Siebel – Unable to login to mobile client

Madhvi Arora — Thu, 18 Feb 2010 20:08:58 +0000

After long time I am writing a blog…

This time related to Siebel Admin
Earlier I used to work with Siebel 7.8 and now 8.1..
So quite a different experience..

In Siebel 8.1, I had successfully initilized my dbf from tool and was able to login into Siebel Tools.
But suprisingly, using same dbf I was not able to login to my mobile client and it was throwing the error,
“user id /password not correct..”

I tried everything..from reinializing my dbf to changing parameters in my client cfg…
But all atempts were in vain..
Finally I looked in to Siebel logs and found the error as “Error connecting to datasource SSD Local Db default instance”

I tool the help from one of my seniors and he recommended the following way out.. I tried, and it worked..

Just followed below mentioned steps and problem got resolved and I was able to successfully login into local client…
1. Open the ODBC Administrator.
2. Select the System DSN tab.
3. Select the local Tools datasource (by default, “SSD Local Db default instance”).
4. Click the Configure button.
5. In the configuration window, select the Database tab.
6. Clear the field labelled “Server name”.
7. Close the configuration window and exit the ODBC Administrator.

I am really happy that the issue finally got resolved, and I would like to thank my mentor for helping me. Please add a comment if this helps you sometime.. I’ll be glad to know..